Frequently Asked Questions (FAQs)
Questions about what it’s like to work together?
Here are some of the most common questions we get from couples about therapy. If you don’t see your question answered below, contact us.
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Elizabeth provides online couples therapy throughout North Carolina, West Virginia, Virginia, and Ohio.
Lisa provides online couples therapy throughout North Carolina, Virginia, and Ohio. She also provides in person couples therapy in Cary, NC.
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Online couples counseling provides the convenience of being seen in your home, office or anywhere that is comfortable for you. You’ll save time in the commute and be in the comfort of your own environment.
We will gather your information through our secure patient portal. Then we will send you our intake forms for you to sign electronically.
Once that’s complete we’ll send you a Zoom link for your appointment. At your scheduled appointment time you sign in and we’ll meet.
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Yes, Lisa provides in-person couples counseling in Cary, NC.
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Initial appointment 90 minutes-$275
Follow up appointment, 90 minutes-$275
Follow up appointment, 60 minutes-$205
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It’s normal to be a little nervous before your first appointment. We’ll meet with you and your partner together to obtain a history of your relationship focusing on what brought you to couples counseling.
We’ll make goals for your time in couples counseling. If time allows we’ll practice a reflective listening exercise.
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Each relationship is unique and most couples wait years before coming to couples counseling. Your therapist will work with you to determine the best length of treatment.
Good Faith Estimate
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 614-450-2870.
We do not participate with any insurance companies.
We choose to not work directly with insurance companies so we can provide the highest level of care to the couples we serve.
Why we do not accept insurance:
Insurance often requires a mental health diagnosis for one partner, which doesn't fit the reality of couples therapy. You're not broken. Your relationship isn't sick. You're stuck in a cycle, and we're here to help you break it—not to label one of you as "the problem."
Insurance limits your care—the number of sessions, types of therapy, and frequency are often dictated by the insurance company, not what's best for your relationship. We want to work at your pace, not theirs.
We focus on your goals, not insurance requirements. By operating outside the insurance model, we maintain full confidentiality and develop a treatment plan tailored specifically to your relationship and what you need. No one else is calling the shots.
We know therapy is an investment. We also know your relationship is worth it. And we're here to support you in getting the care that actually works, not just the care insurance will pay for.